Ever find yourself wondering around your favorite boutique and all of a sudden you have a question? It could be a sizing question, maybe a stock question or even a question about the store's return policy. When you are physically in a store, the solution is easy...just ask someone! The same questions arise online and the best way to drive customer satisfaction, loyalty and sales are to offer an online chat and messaging system for your online store.
Here is a list of the top 5 messaging and chat apps that can help you drive sales in your online store:
Are you looking for a tool that would increase your customers’ satisfaction, boost sales, and is available for free? You’ve come to the right place!
Tidio uniquely merges live chat, Bots, and Marketing Automation to meet the expectations of the most demanding Shopify store owners.
By adding Tidio Chat to your store you empower your customers with the quickest and most effective form of contact. Research shows that live chat can boost sales by as much as 40%. Next time your customer faces an issue, they won’t go to the competitors or waste time -- they’ll contact you.
Customers of online stores demand immediate responses to their questions. Nobody can be available 24/7. Except for Bots, that is! Bots automatically reply to 43% of the most popular inquiries. Right after registering, with a few clicks of the mouse, you’ll be able to add Bots that will check product availability, inform about delivery status, and give the estimated delivery time. When faced with an issue, the Bot will transfer the conversation to an operator.
Imagine being able to chat with every customer who abandons their cart in your store, around the clock. You can ask about their reasons for not going through with a purchase. If it helps, you can also offer them discounts and save as much as 60% of the transactions. This is how the Abandoned Cart Bot works.
How many times have you missed a customer’s message that was sent through a channel you haven’t been checking frequently? In Tidio, you’ve got all your channels in one place -- you’re always able to reply to messages. If you’re often away from your computer, we’re also giving you our free mobile app.
When designing the widget, it was our goal to make it gorgeous and suitable for any website. Dozens of thousands of sites that use Tidio have shown us that we’ve done a good job. You can adjust your own widget to the colour scheme of your store.
Chatra Live Chat allows you to sell more, answering questions and alleviating concerns to help visitors place an order. Use it to collect actionable feedback to improve your store: identify problems, collect contact info and understand your customers better.
Chatra allows you to see shopper's cart contents in real time to identify most valuable customers and provide tailored assistance.
Reduce cart abandonment rate, proactively contacting customers stuck on the checkout.
See who's on your website, where are they from and what they have in their cart. Start chatting with any visitor.
Answer chat messages sent by Facebook users to your store’s page directly from Chatra.
See what customers type before they hit "send". Save time on preparing an answer.
Make few agents talk to a customer in a group chat to solve pressing issues and delight with the level of service.
Know your customers once they start chatting with you — what page they are on, where are they from and what device and system they use to access your store.
We save past conversations for both you and your customers, so once they return the conversation continues in the same thread, as in a messenger app.
Collects contact information when you are offline or unavailable to chat so that you can get back to customers even if they left your site.
Initiate conversations when certain criteria are met: target those customers who might be in need of assistance.
Correct answers after sending the chat message.
Never lose a customer again. Even if he’s on Nintendo 3DS or a Windows Phone.
Smooth animations, avatars, beautiful design.
After clicking on the widget, visitors can see photos and names of the online agents, even before they start chatting. This is highly engaging and can lift a number of quality live chat interactions.
Windows & Mac, Android & iOS. Even on the go, we’ve got you covered!
Tobi will drive more traffic to your online store - and increase your sales too! This innovative app works with SMS, Email and Facebook Messenger to send customers promotional offers, order updates and reminders if they abandon their shopping cart.
Over 1.3 billion people worldwide use Facebook Messenger each month. And SMS messages receive a fantastic open rate of 98%.
Add this to the fact that most people always keep their phones with them (and often check them), and you’ve got yourself a recipe for success with Tobi!
Around 67% of online customers don’t complete their purchase. Tobi will help you win back would-be shoppers by sending them timely reminders to encourage them to revisit your store.
Tobi is a powerful remarketing tool that you can use to cross-sell or upsell other products your customers may be interested in. Make more money from existing customers and watch your profits soar!
Tobi allows you to create a range of automated FB Messenger messages to alleviate the hassle of marketing, customer service and support.
Tobi is a one-stop automated marketing solution that puts you firmly in front of your customers. Once a customer has opted in to receive push notifications, you can begin growing your online business - even while you sleep!
Tobi uses smart technology to track customer behaviour, so you can send messages when the customer is most likely to take action. Use our pre-written message templates to save time, or devise your own messages based on whatever you want to inform your customers about.
Tobi also gives you access to reports, such as the number of orders, customer spend, customer location, and more. This app integrates with SMS, Facebook Messenger, SMS Automations and ReConvert.
Join thousands of other customers who are already using Tobi to increase sales! Tobi is FREE to install and use. You’ll get FREE full access to ALL Facebook Messenger features. The only price you’ll pay is for sending SMS messages to different countries.
Taking advantage of the great idea of Facebook Messenger, Facebook Chat Box by Autoketing was born to improve communication efficiency between customers and brands. Through our intelligent application, customers can exchange information directly with brands with no interruption and switch messaging platform. In particular, the context and history of the conversation won’t be lost.
Good customer service is one of the important factors that help enterprises build trust and customer satisfaction. Therefore, best Facebook live chat on Shopify - Facebook Chat Box is a great application to help you improve and increase relationships with your customers.
tawk.to is a free live chat application designed to increase the effectiveness in managing the online customer engagement experience, enabling multiple websites and agents in a single dashboard interface to chat with the visitors on your website.
Compatible with all modern browsers, tawk.to was created out of the growing need for businesses to respond in real time, with real people.
Tawk.to offers iOS, Android, Windows and Mac OSX apps to stay connected, or you can log in via any modern browser.
tawk.to chat app and ticketing system integrates seamlessly with your store so you can provide real time support and service to your customers. Never lose another lead or sale again, with tawk.to you can monitor and chat with your website visitors when they need you the most.
This tawk.to app is completely free - Currently we generate revenue by providing live chat answering services for a select group of customers - though to use the software yourself is has no cost, with no limits at all on the number of Agents, Chat Volumes or sites that you can add widgets to.
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Do you dream of opening your own online boutique?
Finding the perfect products, building a killer website and coming up with a catchy business name are only small parts of the process of starting an online boutique. So how do you go from dreaming about starting an online boutique to actually opening an online boutique?
Not sure? Don't worry...I've been there, done that and came up with a few simple steps to get you started on the right path to success.
If you have ever thought about starting an online boutique, you've probably asked yourself...Should I sell on Facebook or start a website?
And you are not alone...many boutique owners ask themselves this exact question every day!
Let's say you decide to start an online boutique right on Facebook. You create a Facebook page, pick a cute name and start posting items for sale. You add your friends and family to the page and they invite their friends and before you know it, you are almost to 100 fans (cue the confetti)