Top 5 Messaging and Chat Apps to Drive Sales in your Store

Top 5 Messaging and Chat Apps to Drive Sales in your Store

June 10, 2019

Ever find yourself wondering around your favorite boutique and all of a sudden you have a question? It could be a sizing question, maybe a stock question or even a question about the store's return policy. When you are physically in a store, the solution is easy...just ask someone! The same questions arise online and the best way to drive customer satisfaction, loyalty and sales are to offer an online chat and messaging system for your online store. 

Here is a list of the top 5 messaging and chat apps that can help you drive sales in your online store:

1. Tidio Live Chat

 

Are you looking for a tool that would increase your customers’ satisfaction, boost sales, and is available for free? You’ve come to the right place!

Tidio uniquely merges live chat, Bots, and Marketing Automation to meet the expectations of the most demanding Shopify store owners.

Reply to your customers’ queries instantly and increase sales by as much as 40%

By adding Tidio Chat to your store you empower your customers with the quickest and most effective form of contact. Research shows that live chat can boost sales by as much as 40%. Next time your customer faces an issue, they won’t go to the competitors or waste time -- they’ll contact you.

Bots will respond to your customers’ queries when you’re not able to

Customers of online stores demand immediate responses to their questions. Nobody can be available 24/7. Except for Bots, that is! Bots automatically reply to 43% of the most popular inquiries. Right after registering, with a few clicks of the mouse, you’ll be able to add Bots that will check product availability, inform about delivery status, and give the estimated delivery time. When faced with an issue, the Bot will transfer the conversation to an operator.

No more abandoned carts and lost sales, thanks to dedicated tracking and Bot that will solve your customers’ issues 24/7

Imagine being able to chat with every customer who abandons their cart in your store, around the clock. You can ask about their reasons for not going through with a purchase. If it helps, you can also offer them discounts and save as much as 60% of the transactions. This is how the Abandoned Cart Bot works.

No matter how your customer gets in touch, you will always be able to respond thanks to e-mail and Messenger integration

How many times have you missed a customer’s message that was sent through a channel you haven’t been checking frequently? In Tidio, you’ve got all your channels in one place -- you’re always able to reply to messages. If you’re often away from your computer, we’re also giving you our free mobile app.

A modern widget design that suits any website

When designing the widget, it was our goal to make it gorgeous and suitable for any website. Dozens of thousands of sites that use Tidio have shown us that we’ve done a good job. You can adjust your own widget to the colour scheme of your store.

Tidio is also:

  • The option to support multiple languages;
  • One of the highest-rated mobile app providers for iOS/Android in the industry;
  • Dozens of Automation and Bot templates for boosting your sales, as well as limitless possibilities thanks to the powerful editor;
  • Rich widget customisation options;
  • The option to see what your visitor is typing in real time;
  • Fantastic 24/5 support;
  • Support for 20+ integrations.

Integrates with

    • GetResponse
    • Zendesk 
    • Mailchimp
    • Google Analytics

 

 

2. Chatra Live Chat + Facebook

Chatra Live Chat allows you to sell more, answering questions and alleviating concerns to help visitors place an order. Use it to collect actionable feedback to improve your store: identify problems, collect contact info and understand your customers better.

Chatra allows you to see shopper's cart contents in real time to identify most valuable customers and provide tailored assistance.

Distinctive Features:

Cart Saving

Reduce cart abandonment rate, proactively contacting customers stuck on the checkout.

Real-time visitor list

See who's on your website, where are they from and what they have in their cart. Start chatting with any visitor.

Facebook messenger integration

Answer chat messages sent by Facebook users to your store’s page directly from Chatra.

Live typing insights

See what customers type before they hit "send". Save time on preparing an answer.

Group chats

Make few agents talk to a customer in a group chat to solve pressing issues and delight with the level of service.

Visitor information

Know your customers once they start chatting with you — what page they are on, where are they from and what device and system they use to access your store.

Conversation history

We save past conversations for both you and your customers, so once they return the conversation continues in the same thread, as in a messenger app.

Intelligent contact form bot

Collects contact information when you are offline or unavailable to chat so that you can get back to customers even if they left your site.

Targeted chats (triggers)

Initiate conversations when certain criteria are met: target those customers who might be in need of assistance.

Correct typos

Correct answers after sending the chat message.

Works everywhere

Never lose a customer again. Even if he’s on Nintendo 3DS or a Windows Phone.

Looks & feels like a messenger app

Smooth animations, avatars, beautiful design.

Agent photos visible pre-chat

After clicking on the widget, visitors can see photos and names of the online agents, even before they start chatting. This is highly engaging and can lift a number of quality live chat interactions.

Work from a browser, desktop or mobile apps

Windows & Mac, Android & iOS. Even on the go, we’ve got you covered!

Free forever plan.

Integrates with

    • Facebook 
    • Help Scout
    • Slack
    • Zapier 
    • Webhooks

 

 

3. SMS + FREE Facebook Messenger

Tobi will drive more traffic to your online store - and increase your sales too! This innovative app works with SMS, Email and Facebook Messenger to send customers promotional offers, order updates and reminders if they abandon their shopping cart.

Over 1.3 billion people worldwide use Facebook Messenger each month. And SMS messages receive a fantastic open rate of 98%.

Add this to the fact that most people always keep their phones with them (and often check them), and you’ve got yourself a recipe for success with Tobi!

Recover lost sales from abandoned shopping carts

Around 67% of online customers don’t complete their purchase. Tobi will help you win back would-be shoppers by sending them timely reminders to encourage them to revisit your store.

Retarget customers through SMS, Facebook Messenger & Email

Tobi is a powerful remarketing tool that you can use to cross-sell or upsell other products your customers may be interested in. Make more money from existing customers and watch your profits soar!

Set up automated Facebook Messenger messages

Tobi allows you to create a range of automated FB Messenger messages to alleviate the hassle of marketing, customer service and support.

Marketing automation - helps you gain extra sales with:

  • Abandoned cart Email, Facebook & SMS messages
  • Promotional Facebook or SMS messages
  • Win Back customer SMS messages
  • Order receipt through Facebook & SMS messages
  • Order delivery updates through Facebook & SMS messages
  • Discount code SMS
  • Ask for review SMS
  • Reward new customers SMS
  • Countdown bar
  • Custom Facebook Messenger menu
  • Send birthday SMS messages (ReConvert app required)
  • Shopify Flows integration (Shopify Plus plan required)

How does Tobi SMS + FREE Facebook Messenger work?

Tobi is a one-stop automated marketing solution that puts you firmly in front of your customers. Once a customer has opted in to receive push notifications, you can begin growing your online business - even while you sleep!

Tobi uses smart technology to track customer behaviour, so you can send messages when the customer is most likely to take action. Use our pre-written message templates to save time, or devise your own messages based on whatever you want to inform your customers about.

Tobi also gives you access to reports, such as the number of orders, customer spend, customer location, and more. This app integrates with SMS, Facebook Messenger, SMS Automations and ReConvert.

Join thousands of other customers who are already using Tobi to increase sales! Tobi is FREE to install and use. You’ll get FREE full access to ALL Facebook Messenger features. The only price you’ll pay is for sending SMS messages to different countries.

Integrates with

    • sms,

 

    • messenger,

 

    • sms automations,

 

    • facebook messenger,

 

4. Facebook Chat Box -Live Chat by Autoketing

 

The most prominent features of Facebook Chat Box by Autoketing than other best live chat Facebook apps:

  • Can be integrated for use with Shopify's chat app. You can take advantage of the features of Shopify's chat app when using our app
  • All positions of Facebook Chat icon on your website
  • Set up the greeting message and popup
  • Automatically set response time
  • The custom icon of Facebook Chat with the text and the color
  • Facebook Chat icon with your Facebook page image
  • The chatbot function
  • Facebook Chat Box displays on both desktop and mobile or other options
  • Facebook Chat icon works on all browsers, even Safari

1. Put the Facebook chat icon anywhere on your website

  • All corners on the website
  • Custom position
  • High position: You can change the height of the Facebook Chat icon

2. Change the greeting message

  • Create friendly greetings
  • Change greetings easily

3. Set up popups on your website

  • Show popup automatically every time
  • Don't show popup automatically: Popup only appears the first time when customers visit your website

4. Automatically set response time

  • Typically replies instantly
  • Typically replies in minutes
  • Typically replies within an hour
  • Typically replies in a few hours
  • Typically replies within a day

5. 3 types of Facebook chat icons

  • The default icon: Like Facebook chat icon
  • The custom icon: You can change the chat icon in different sizes and colors
  • The Facebook Chat icon contains your Facebook page image

6. Chatbot function by Autoketing

  • Create main menu: Get more information about your website through a few clicks
  • Create submenu: Give more details to your customers through submenu

7. The display on your website

  • Desktop
  • Mobile phone
  • Both 2 options or single option

8. Upcoming features of Facebook Chat Box by Autoketing - Top chat apps on Shopify

  • Sales channel
  • The Facebook chat icon appears in specific pages
  • Messenger marketing chatbot

Provide fast customer support widgets via Facebook Messenger - Facebook live chat

Taking advantage of the great idea of Facebook Messenger, Facebook Chat Box by Autoketing was born to improve communication efficiency between customers and brands. Through our intelligent application, customers can exchange information directly with brands with no interruption and switch messaging platform. In particular, the context and history of the conversation won’t be lost.

Support online customers and establish a fast relationship between customers and brands via Facebook live chat on Shopify

Good customer service is one of the important factors that help enterprises build trust and customer satisfaction. Therefore, best Facebook live chat on Shopify - Facebook Chat Box is a great application to help you improve and increase relationships with your customers.

Integrates with

  • Facebook Messenger
  • Live chat
  • Facebook Messenger Marketing
  • Facebook Marketing
  • Kit
  • Facebook Product Feed
 

 

5. tawk.to Live Chat

 

tawk.to is a free live chat application designed to increase the effectiveness in managing the online customer engagement experience, enabling multiple websites and agents in a single dashboard interface to chat with the visitors on your website.

Compatible with all modern browsers, tawk.to was created out of the growing need for businesses to respond in real time, with real people.

Tawk.to offers iOS, Android, Windows and Mac OSX apps to stay connected, or you can log in via any modern browser.

Why use tawk.to?

tawk.to chat app and ticketing system integrates seamlessly with your store so you can provide real time support and service to your customers. Never lose another lead or sale again, with tawk.to you can monitor and chat with your website visitors when they need you the most.

How much does this cost?

This tawk.to app is completely free - Currently we generate revenue by providing live chat answering services for a select group of customers - though to use the software yourself is has no cost, with no limits at all on the number of Agents, Chat Volumes or sites that you can add widgets to.



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